Sleep Apnea Services
The dirty secret about CPAP therapy that nobody wants to talk about…is that more than half 1,2 of all patients who try the therapy fail to use it beyond the initial few nights. The industry refers to this as non-compliance (i.e. the patient failed to comply with the prescribed treatment). So how does Sound Oxygen Service’s Sleep Apnea division achieve a CPAP Compliance Rate of 92% vs. a national average of ~50%? We achieve this through extraordinary focus on putting the patient at the center of our service/care model.
We do this by:
- Knowing our customers – each person and the effects of their diagnosis are unique.
- Hiring licensed Respiratory Care Practitioners (RCP) who care about positive patient outcomes.
- Working with a sense of urgency – same day set-ups with patient.
- Providing in-home equipment set-ups (in your environment, where you sleep). We go the extra mile – very few of our competitors are willing to do this.
- Ensuring you are provided with a superior, proper fitting mask (a poor fitting mask is one of the biggest drivers of non-compliance; it is absolutely critical for patient comfort and medical results).
- Using the most advanced PAP technologies including Auto-titration CPAP to check for proper settings.
- Automatic CPAP supply replenishment program available to make sure you always have what you need, when you need it (e.g. masks, hoses, accessories).
- Providing patient education on both the medical diagnosis (Sleep Apnea) and equipment functionality & usage.
- Providing customer follow-ups and 24/7 availability for questions.
- Providing physicians and insurance providers with CPAP diagnostics and therapy results.
